For rental property owners, deciding who handles maintenance affects more than repair bills. It also shapes the resident experience and the time needed to keep a portfolio running smoothly.
In REI INK, Deanna Alfredo of Genstone Field Services examines how owners can balance internal teams with outside service providers. Her article looks beyond hourly labor costs to the people, systems and oversight required to deliver dependable service.
Three takeaways are especially relevant when evaluating your property management approach:
- Compare the full operating cost. Staffing an internal team also requires scheduling, equipment, insurance, supervision and administrative support.
- Measure the resident experience. Response times, repair completion and communication help reveal whether a maintenance model is working.
- Match resources to the work. A hybrid approach can combine an internal team's familiarity with specialized vendors' capabilities and coverage.
For owners considering professional management, the article offers a useful starting point: ask how repairs are coordinated, who is accountable and how performance is reported.
Read Deanna Alfredo's full article in REI INK.
Looking for support with your rental property operations? Connect with Genstone Property Management to discuss your portfolio and management needs.
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